Legal Stuff

Return Policy

We at JH Media Marketing are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your purchase of our recipe books, we offer a hassle-free return policy.

Conditions for Returns

  1. Contact Us: Please notify us of your intention to return within 14 days of receiving the books. You can contact us through our customer support email at info@jhmediamarketing.uk.
  2. Unused and Unopened: The books must be in its original condition, unused, and unopened.
  3. Proof of Purchase: You must provide a valid proof of purchase, such as your order number and date of purchase.
  4. Return Shipping: Customers are responsible for the cost of return shipping.

Refund and Return Shipping Costs

Upon approval of the return, not only will the purchase price of the books be refunded, but we will also refund the cost of return shipping.

How to Initiate a Return

  1. Contact Us: Send an email to our customer support team at info@jhmediamarketing.ukwith the subject line "Return Request - [Order Number]".
  2. Provide Information: In the email, please include your order number, reason for return, and any additional information you deem necessary.
  3. Wait for Approval: Our team will review your request and respond with further instructions within 2 business days.

Refund Process

  1. Inspection: Upon receiving the returned books, we will inspect it to ensure it meets the return conditions.
  2. Refund Issuance: If the return is approved, a refund will be processed within 7-10 business days through the original payment method used for the purchase.

Exclusions

Please note that we cannot accept returns for books that have been personalised or damaged after delivery.

Contact Us

If you have any further questions or concerns, please do not hesitate to contact our customer support team at info@jhmediamarketing.uk.

 

Privacy Policy

This Privacy Policy outlines how JH Media Marketing ("we", "our", or "us") collects, uses, and protects any information that you provide when using this website.

Information We Collect

We may collect the following information:

  1. Personal Information: Name, contact information including email address, phone number, and shipping address.
  2. Order Information: Details of the products you purchase from us.
  3. Payment Information: Credit/debit card details or other payment information. Please note that we do not store this information on our servers.

How We Use Your Information

We use the information we collect for the following purposes:

  1. Order Processing: To process and fulfil your orders, including sending you order confirmations and updates.
  2. Customer Support: To respond to your inquiries, provide support, and address any issues you may have.
  3. Internal Record Keeping: We may use the information to improve our products and services.
  4. Marketing: We may periodically send promotional emails about new products, special offers, or other information we think you may find interesting.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Third Parties

We do not sell, trade, or otherwise transfer your personal information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Your Consent

By using our website, you consent to the terms of this Privacy Policy.

Access and Control Over Your Information

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please contact us at info@jhmediamarketing.uk.

Updates to this Privacy Policy

We may update this policy from time to time. Please check this page periodically for any changes.

Contact Us

If you have any questions regarding this privacy policy, you may contact us using the information below:

Email: info@jhmediamarketing.uk

 

Terms of Service

Welcome to JH Media Marketing. These Terms of Service govern your use of our website and services. By using our website, you agree to these terms in full. If you do not agree with any part of these terms, please do not use our website.

  1. Intellectual Property

All content on this website, including text, images, logos, and graphics, is protected by intellectual property laws and is the property of JH Media Marketing. You may not use or reproduce any content without our explicit written permission.

  1. Use of the Website

You may use this website for lawful purposes only and must not use it in a way that may cause damage to the website, impair its availability, or engage in any unlawful activity.

  1. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience. We do not endorse or have any control over the content of third-party websites.

  1. Privacy

We respect your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

  1. Orders and Payments

All orders placed through our website are subject to acceptance. We reserve the right to refuse or cancel an order for any reason. Payments are processed securely through trusted third-party payment processors.

  1. Returns and Refunds

Please refer to our Return Policy for details on returns, refunds, and exchanges.

  1. Limitation of Liability

We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to or use of our website.

  1. Indemnification

You agree to indemnify and hold harmless JH Media Marketing and its affiliates from any claims, liabilities, damages, costs, and expenses arising from your use of this website.

  1. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales.

  1. Changes to Terms

We reserve the right to modify or replace these Terms of Service at any time. Changes will be effective immediately upon posting on this website.

 

Shipping Policy

Thank you for shopping at JH Media Marketing! We currently offer shipping within the UK at a standard cost of £2.85.

Processing Time

Orders are typically processed within 1 to 2 business days from the date of purchase. Please note that orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Time

Our standard shipping times within the UK range from 2 to 4 business days from the date of dispatch. While we strive to meet these estimates, actual delivery times may vary due to factors beyond our control.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to track the status and estimated delivery date of your package.

Shipping Restrictions

At this time, we only offer shipping within the UK. We do not ship to international destinations.

Shipping Updates

We will keep you updated on the status of your order via email. In case of any unforeseen delays, we will notify you promptly.

Shipping Costs

The shipping cost is a flat rate of £2.85 for all orders within the UK.

Lost or Damaged Items

In the rare event that your order is lost or arrives damaged, please contact us at info@jhmediamarketing.uk. We will work with you to resolve the issue as quickly as possible.

Contact Us

If you have any further questions or concerns, please feel free to contact us at info@jhmediamarketing.uk.